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Original poster

MN HQ, how many reports does it take before you will actually either act or at very least comment on a thread?

2 replies

wannaBe · 29/02/2016 12:39

Yes inspired by a particular thread, but why is it that some threads are responded to quickly whereas others take days? I can't believe this particular thread hasn't had multiple reports, and if it's not questionable why MN HQ haven't commented on it?

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MNHQ

KatherineMumsnet · 29/02/2016 17:10

Hi there wannaBe,

We try to respond to reports as soon as possible - some days are much busier than others and as such, we do have to triage them into priority order.

We try hard to make the right call on each report, which can sometimes take a bit of time to get right. Please do keep reporting, we know we sound like a broken record but we absolutely rely on Mumsnetters to report to us.

Hope that makes sense! Flowers

MNHQ

BeccaMumsnet · 01/03/2016 11:11

Hi both - what can happen is that a troll hunting post is reported to us. We go to take a look, and delete if necessary. We do then look at the thread and at the OP, but this can sometimes take quite a lot longer.

We do understand where you're both coming from and we'll have a chat about how we can improve this method of doing things.

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