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Something wrong with PMs on mobile?

4 replies

Gruach · 09/12/2015 23:14

Frustrating. I'm on the mobile site and wrote a reply to a PM. Pressed send. The screen said "ok", but not "access denied" as it usually does. No indication that the message had been sent. Tried again. Same willingness but no erm ... on screen action.

No trace of my message in the Sent folder.

I've never had any problem with PMs before so don't think I'm making any mistake.

Please fix it MNHQ, it's making me look bad.

DawnMumsnet · 10/12/2015 13:16

Hi Gruach,

Thanks for asking. Sorry for the delay.

We haven't had any other reports about this lately so we're assuming it's just you. Sad

Can you please give us a few details about your mobile - android or iPhone? It's seems odd that the problem's happening on the desktop site too, though. Confused If you let us know which browser you're on, too, we'll get our Tech team to check things out.

In the meantime, if there's a message you need us to pass on, we can do that for you. Just drop us a line at [email protected] and we'll be able to help.

DawnMumsnet · 10/12/2015 13:36

Hmm. Could you possibly try logging out completely from both devices, and then having another go?

(Yep, that old chestnut!) Wink

DawnMumsnet · 10/12/2015 13:55

Hmm again.

Is there any chance you can screenshot what happens when you try to send a PM? Just so we have something to show the Tech folk...

DawnMumsnet · 10/12/2015 17:20

Thanks for the screenshot, PolterGoose - we'll ping it over to our Tech team straight away. Hopefully they'll get this sorted asap.

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