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Original poster

Page keeps reloading on Safari

11 replies

OddSocksHighHeels · 22/11/2015 19:45

Every thread I'm trying to read, the page will reload half way through. It's also doing it as I post so my posts are disappearing.

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MNHQ

DawnMumsnet · 22/11/2015 19:59

@OddSocksHighHeels

Well it seems to have stopped since I posted this thread Confused

As you were.

Excellent news Grin. These are our favourite Site Stuff threads - the self-solving ones.

MNHQ

DawnMumsnet · 22/11/2015 21:16

Rats! I spoke too soon. Sad

Thanks for letting us know. We'll get our Tech folk to check things out. Interesting to see that it's happening on iPhone and android.

If anyone else is having the same problem, please add any details below.

Thanks all.

MNHQ

DawnMumsnet · 22/11/2015 21:35

Hi again OddSocks,

Yes, that makes sense, and yes, it helps!

Thanks. We'll get our Ads team on the case too.

MNHQ

ColetteTech · 23/11/2015 09:19

@OddSocksHighHeels

I've been checking it, if I have a proper ad at the bottom of the screen then it's fine. If I get the black square where an ad seems to be trying to load then I have problems. I don't know if that helps. Or makes any sense Grin

Hi OddSocks, does this ad ever load? If so, what brand is it for? If we're able to find that out then we can block them. We'll have a look for it too at HQ, thanks for reporting and sorry it's a pain for everyone.

MNHQ

ColetteTech · 23/11/2015 12:20

Ok, thanks both. If anyone's able to click on it and find out who the advertiser is, that would be extremely helpful. We'll keep looking too.

MNHQ

RebeccaMumsnet · 24/11/2015 09:37

Thanks all very much for all of the detail, we'll grab Colette and see if she's managed to find this rogue ad.

MNHQ

ColetteTech · 24/11/2015 10:54

Hi all, just to let you know that we're working hard on getting this removed and we're sorry this is making MN unusable for lots of you.

We hope to have an update for you soon.

MNHQ

ColetteTech · 24/11/2015 14:25

Hello again, is this still happening?

MNHQ

ColetteTech · 24/11/2015 15:31

Ok, thanks for letting us know, we'll keep trying.

MNHQ

ColetteTech · 24/11/2015 17:24

Thanks for letting us know. We're trying another tactic, we have to wait a while for the changes to apply, could you let us know if the issue is still occurring in half an hour? Thanks for your patience.

MNHQ

ColetteTech · 24/11/2015 18:55

Hello, we work with a few ad providers so we're systematically turning off each provider to find the offender. We've just turned the next one off which we hope will do the trick, please give it 20 mins or so.

It's definitely not our intention to annoy you with adverts that crash your browser, getting this sorted is a top priority.

Watch this thread for updates

Tap "Watch" to get all the latest updates

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