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Original poster

I can't send private messages

7 replies

hiddenhome2 · 05/11/2015 17:37

I can receive, but not reply.

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MNHQ

DawnMumsnet · 05/11/2015 17:45

Hi hiddenhome2,

Thanks for flagging this. There are a couple of other threads running saying similar things, so we know this is a problem. It just seems to be a bit of a random one. Confused

Please rest assured our Tech team are on the case.

In the meantime, if you can let us know which device you're using, which version of the site and which browser, that would help enormously. It would also be useful if you could also let us know what message you're seeing when you try to send a PM.

Many thanks. Flowers

MNHQ

DawnMumsnet · 06/11/2015 13:52

Thanks for the details. We're passing them on to our Tech team who will hopefully get to the bottom of this issue soon.

In the meantime, if you're desperate to get hold of someone by PM please drop us a line at [email protected] and we'll do our best to help out.

MNHQ

DawnMumsnet · 06/11/2015 15:13

A quick update - our Tech team have said they're confident they've found out what the issue is here. They're testing it on various devices to get a fix in as soon as possible.

We'll keep you posted. Flowers

MNHQ

BeccaMumsnet · 09/11/2015 16:22

Hi all - Tech are still working on this. We will update you when we know more. We apologise for the delay.

MNHQ

BeccaMumsnet · 10/11/2015 17:17

Hi all - PMs should be working again now. However, please do shout if you're still having trouble.

MNHQ

BeccaMumsnet · 16/11/2015 16:21

Hi Bicycle - thanks for getting in touch. Tech have said there are some issues with particular characters. Would anyone having a problem with their PMs be willing to send us a copy of what they're trying to send, or a bit of info about what characters they're using? E.g. this might be a particular smiley, a question mark, exclamation mark, etc.

MNHQ

IonaMumsnet · 17/11/2015 10:37

Thanks Bicycle. We'll pass that on. Either a technical glitch or some sort of conspiracy against the grammar police... If anyone else can let us know about specific messages they've had trouble sending, please do drop us a line. If you email [email protected] with the message you were trying to send in the body of the email and mark it 'FAO Tech - PM not sending' we will make sure Tech see all those.

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