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Is there a reason why HQ only contact us via email?

2 replies

WorraLiberty · 13/08/2015 23:37

I'm just wondering why if we report posts, we get a reply to our email addresses, rather than our inboxes here on MN?

Wouldn't it be much easier if you could reply here?

I never remember to log into my email that I use for Mumsnet, so when I eventually do, I often come across replies to my reports that are 'outdated' by the time I read them.

Is there a reason why this is not possible?

What does everyone else think. Would you find it easier if HQ replied here in your inbox, or do you check your email accounts regularly anyway?

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MNHQ

RebeccaMumsnet · 14/08/2015 10:09

Hi all,

Thanks for the feedback.

Here at MNHQ we get around 2,500 emails and reports a week and we have a large team who work in the office and from home. The best way to manage a large volume of mails and reports is via a mailing system, which is what we have.

The MN inbox, is good for what it does but would not be suitable, without considerable Tech work, to deal with that volume of communication (just ask the Woolly Huggers about the search function )

There is also the added complication about having lots of people working shifts and PMs falling through the cracks.

It is certainly something we can have a think about but at this time, a proper mailing system is the best way for us to make sure we are as responsive as possible.

Hope that helps to clarify?

MNHQ

TheOnlyOliviaMumsnet · 14/08/2015 13:12

@WorraLiberty

Ahh ok thanks Rebecca.

I just got a pang of guilt yesterday when I received a chatty reply, date last week. I felt like I was being ignorant

It's all good - sometimes we are feeling chatty, sometimes when it's a bit fecking trolly, less so

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