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Original poster

I'm assuming you know that active convos is redirecting to a porn site

11 replies

Asleeponasunbeam · 25/10/2014 07:30

But in case you don't, I'm letting you know.

Ugh! Good luck with sorting it asap

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MNHQ

TheOnlyOliviaMumsnet · 25/10/2014 09:09

Shock Where are you seeing this?
MNHQ

TheOnlyOliviaMumsnet · 25/10/2014 11:00

@giraffescantboogie

Some people posting screenshots of it on FB Olivia

And someone has posted screen shot of a porn advert on top of screen on MN to MN FB page

On MN's FB?
Confused

MNHQ

TheOnlyOliviaMumsnet · 25/10/2014 12:22

Goodness
Thanks for this
Do keep any more coming but hopefully will stop soon

MNHQ

KateMumsnet · 25/10/2014 16:10

Hello all - how absolutely horrid. The tech team have had a look and can't immediately see anything wrong at our end, so think it may well be a malware issue or possibly a rogue ad.

If you experienced this, could you possibly explain exactly what happened? It would be very useful to know, for eg., whether you clicked on an ad and were redirected to an external site; clicked on a link to active convos and were taken to an external site; or whether you were on the active convos page, or another MN page, and one of the banners was advertising a horrid site?

If you clicked on an ad it would be great to know which one.

Thanks for all your help and huge apols, this must have been very unpleasant.

MNHQ

RebeccaMumsnet · 25/10/2014 18:14

Has this happened to anyone this arvo?

If so, can we have info on which device and browser you're on please?

Thanking you Cake

MNHQ

RichardTech · 28/10/2014 08:50

Thanks for all the reports everyone. We are working hard to find the cause/source of the problem, but can I ask if the redirect issue is only happening when you are browsing Mumsnet?

If you also happen to have the url of any redirect that information would also be very helpful.

Thanks,
Rich

MNHQ

RowanMumsnet · 28/10/2014 13:32

Oh good lord I was hoping to get through today without typing the words 'Mobijizz' and 'Ewank' but here goes:

First off, an explanation. Lots of the ads on MN (not all of them) are provided by third party ad providers (we use two companies for this). We DO have agreements in place with these third-party providers to do with avoiding certain content (including porn sites) and there are block lists, but it looks as though this one has slipped through the net. For now, we've turned off ALL third-party-provided mobile ads until our providers can be sure they've found the source of the problem.

Second: hello cellis2014 . Can we ask you please to email us at [email protected]? And we'd really appreciate it if you could email us rather than posting directly on the boards, which isn't something we usually allow companies to do (although we can see why you have in this case).

Everyone else: without wishing to cast aspersions, we cannot vouch for cellis2014's bona fides and, as ever, would warn everyone to be careful about giving out mobile phone numbers, bank details or any other personal info via the interweb to people you don't know.

We will be back as soon as we can tell you for sure that it's all sorted.

Thanks all
MNHQ

MNHQ

ColetteTech · 28/10/2014 14:38

@PopPig

Happened to me again just now....

Hi Pop,

Argh, could you let us know how you're accessing MN? I'm assuming via mobile? What kind of phone is it and what browser are you using?

MNHQ

RowanMumsnet · 29/10/2014 07:56

Eeek. Very sorry all. Will see if we can work out what's happening.

If it's happening to you please tell us:

  1. whether you're on app, mobile talk site or desktop site
  2. if you're on mobile or desktop site, which browser you're using

Thanks

MNHQ

RowanMumsnet · 29/10/2014 09:38

Apologies all - turns out we thought we had isolated which of our two third-party ad suppliers was 'safe' and had turned ads from that one back on. Turns out they're not so safe after all so we've turned them off again now. Many apologies.

@floatyflo

I am shocked to learn this has happened before and mumset appear to not understand what is happening.

We're really sorry floatyflo - we do understand what's happening (see our explanation here) but it's tricky because it's a third-party ad supplier issue, so we're waiting for them to work out the sources of the rogue ads.

MNHQ

ColetteTech · 29/10/2014 10:28

@TheSpottedZebra

Is it really just from the 3rd party ads? Would they really force repeated re directs and pop ups?

I've absolutely not clicked on any ads yet it happened to me all through yesterday.

Hi, we're pretty sure it is coming via 3rd party ads, we've completely turned them off for now and we haven’t had any new reports since, which is a pretty good indicator.

These ads are set up to redirect users to another site, you don't have to click on them at all for this to happen. This is categorically NOT allowed on Mumsnet and our ad providers do not allow them either.

Sorry to everyone who's had to experience these ads, we’re working really hard to get these blocked.

Watch this thread for updates

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