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MNHQ

For those who are having problems posting...

13 replies

JulieMumsnet · 12/09/2013 12:52

Afternoon,

just to tell those of you who are having problems posting and are using internet explorer version 8 and 9 that we think we've sorted it. Please do let us know if you're still having issues via [email protected] or post on here (if you can).

MNHQ.

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MNHQ

JulieMumsnet · 12/09/2013 16:41

For those who are still having problems, are you using Javascript? If so, is it the current version?

MNHQ

Tech · 12/09/2013 22:23

Hi, inneedofrain, the version of java you are using doesn't make any difference. Sorry for the confusion.

If you can't post, what happens? Does nothing happen? When the pages come up are you getting a little warning triangle in the bottom left of your browser window by any chance - either when the page first displays or when you click post message. If you do, could you click it and it should show you an error message. It would be useful to us to know what that says.

Sorry this is a pain for people. Unfortunately when we try it out in the office on IE 8 9 and 10 it's fine. So we need to find out if possible what the error that's happening on your machine is.

Thanks a lot.

MNHQ

Tech · 12/09/2013 22:32

we just made a minor change to something. Can someone who's been having problems check if it's made any difference? Thanks everso...

MNHQ

ShamTech · 12/09/2013 22:32

Just to clarify you don't need Java installed at all for Mumsnet. You just need Javascript enabled on your browser. To check if yours is enabled you can visit www.enable-javascript.com

If you are still having problems please do let us know via contactus@ and help us out with as much detail as possible about your exact problem and we will do our utmost to resolve it.

It's all our fault (Tech) I know but sometimes we have to make changes in preparation for new goodies that are coming.

MNHQ

RowanMumsnet · 13/09/2013 09:30

Thanks folks - we'll keep on trying to find the problem

Do please let us know (if you can, either here or via [email protected]) as much detail as you can about what is and isn't happening

MNHQ

ShamTech · 13/09/2013 10:07

Hi all. Thank you for all the feedback. The majority of users are posting without any issues, but for those of you who are still having problems and have IE9 or later and are willing to assist us, please:

  1. hit F12 which displays the Developer tools in IE (or select Developer Tools from the menu)
  2. Click on the Console tab
  3. Make an attempt to post on Mumsnet
  4. Send us a screenshot or copy/paste whatever appears in the Console tab. Email it to [email protected]

Thanks for delving into Tech world temporarily to help us out.

MNHQ

ShamTech · 13/09/2013 13:10

Hopefully we've fixed a few more problems now with posting from IE. If you continue to have ishooos, let us know.

Thanks so much for getting down and geeky with us for this.

MNHQ

ShamTech · 13/09/2013 13:33

Thanks ninilegsintheair. Yes we did find a couple of unrelated problems on the page that were causing IE to have a seizure, thereby preventing you from posting. We applied CPR and all should be better now.

TheSmallPrint yes without the valiant OP'r we would be nowhere. Thank you.

MNHQ

OliviaMMumsnet · 13/09/2013 22:38

Grin
MNHQ

RowanMumsnet · 18/09/2013 09:16

Hello - are you still having problems Tee?

MNHQ

Tech · 18/09/2013 19:36

Hi HL, That's weird. Does it happen as soon as you open the thread to read it, or only after you do something else? Does is happen consistently on any particular thread, or does it appear to be random? If there is a thread / set of threads it happens on consistently, can you tell us which one(s)?

Sorry for all the questions but the answers should help us track down what's causing it. Thanks very much.

MNHQ

Tech · 20/09/2013 15:31

Hi AGnu, sorry about that. There was a problem where preview could in some circumstances post. It shouldn't happen again. Do you want to try again to double check?

MNHQ

Tech · 20/09/2013 16:04

Nay nay nay.

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