Triage Reporting?? Green/Amber/Red

[BrianCoxhasSmellySox]

I can't remember who suggested it (albeit in a lighthearted way) but it wasn't me, however I'm making the suggestion and will take the glory

It may have been HoneyDragon or Hully (or are they the same or am I going mad?)

Anyway.

A triage system for reporting posts!

So, you press the 'report' button and you get the page that says (I've only used it once so can't remember exactly)

"tell us who your beef is with"

So, you vent your spleen and then you are given the following options:

Green - you think there is something suspicious but aren't sure, can MNHQ have a peek? (or, jokey report to MNHQ - oi Justine get your bum to this thread/Olivia bring the gin)

Amber - This person is pushing the limits, you suspect they are a troll.

Red - Highly offensive thread, racism/any kind of ism, personal insult, threat, basically the post/member needs immediate attention/action.

MNHQ for their part could then say that each 'colour' would have a designated response time.

Green - 2-3 days
Amber - 1-2 days
Red - 12-24 hours

Of course, people could then just hit 'red' and every post would be URGENT, but if there are strict guidelines with consequences it could work. ie misuse of triage system = Olivia bringing the Heavies round (or a ticking off from MNHQ, whichever is more suitable)

Can you tell I'm bored?

I think that would be best, Maryz.

Maryz, is it not enough you appear to have HQ on board for instant deletion of your posts?

Talk about Royalty...

Maryz is Justine....didn't you know??

@Maryz

I have a simpler system:

Reported by Maryz = instant response from the entire mnhq team.

Reported by anyone else = we'll have a look when we finish with Maryz's reports have time.

Whaddaya think? Would it work?

But that's what we do already.

@BrianCoxhasSmellySox

Simple - see, there's me trying to turn MN Towers into a well oiled call centre

Your report is important to us, BrianCoxhasSmellySox. You are currently 2,335th in the queue and will be answered shortly.

See, that's the kinda thing we need.