Just to announce that all the issues I had with ACHICA have now been resolved. 
My most recent order arrived today with no problems, two days early, even, and at a good price.
I was quick to complain about them when things went so wrong; but now that all has gone well, also want to be quick to set the record straight re: my own experience. (Am only starting a new thread so that the previous bad publicity they got - through my previous title - can now be offset by this improvement - as we're all glad of a 2nd chance, aren't we....and I have no longer any outstanding issues with this company).