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Original poster

My virus scanner keeps blocking threats from Mumsnet!

10 replies

bebejones · 05/09/2011 19:45

Not sure if this is the right place but my virus scanner (AVG) keeps blocking threats when I am on MN. Then it stops me from using the site until I close it & open it up again. The last one was a 'blackhole' something! Not sure what this is...anyone?

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MNHQ

OliviaMumsnet · 05/09/2011 20:22

YIKES
sorry about this but yes, please do what nannynick said and then we can see what's what.
Cheers
MNHQ

MNHQ

OliviaMumsnet · 05/09/2011 20:58

sue Phew at it not being in my personal mailbox - will have a look -thanks

MNHQ

OliviaMumsnet · 05/09/2011 21:17

MNHQ

OliviaMumsnet · 05/09/2011 21:22

Grin
MNHQ

CatherineMumsnet · 07/09/2011 12:55

Hi all, we've flagged this to tech again. We know they've been running tests and we've been in touch with a few of you asking for more information.
Anything you can tell us about the browser you use, or what page you're looking at when warnings come up would be really helpful.

MNHQ

DamianTech · 07/09/2011 13:18

Hi everyone,

We do take these issues very seriously and we hope to get it fixed soon. As Catherine said any information you can give us will help, specifically browser versions and which pages are causing the issue to occur. If you can give a rough description of any ads present (including text ads) on that page that would be useful as well.

The sooner we can track down the root cause of the problem, the sooner we can zap it, so your help is much appreciated!

MNHQ

OliviaMumsnet · 08/09/2011 22:38

Hello
Sorry this is still happening - afaik techs are still trying to fix but i'll double check
Sorry again
MN TOWERS

MNHQ

DarrenMumsnet · 09/09/2011 16:33

Without wanting to sound like a broken record, we are still running tests to diagnose the cause of this problem. We'll keep going with this and will update further when we have more news.

Thanks to all of you for the information you're sending through, please keep it coming as it does help us.

MNHQ

JustineMumsnet · 09/09/2011 20:19

Thanks for all your reports - we're going to disable the ads for the time being (soon as I can reach a tech). Please keep reporting anything you see. Thanks very much.

MNHQ

Tech · 09/09/2011 21:37

Hi all, We've turned off the ads on the site for now. If anyone sees any further virus alerts, it would be very helpful to us if you could let us know what the message was. If you are on windows and see a warning dialog, could you let us know what it says. If you need to (and don't mind) you can grab a picture of your screen by hitting the key on your keyboard labelled PrtScrn or Print Screen or similar. It's usually in the section up from the arrow keys, along with home, end etc, or on some keyboards alongside the F1-F12 keys. Hitting this key copies whatever is on your screen to the "clipboard" on your computer. Then you can paste that into an email directly (Ctrl-V to paste) or if that doesn't work try pasting into a word document and email us the document. Thanks mucho.....

We hope you won't see any more warnings from now on, but if you do it would be great to hear about it. Thanks.

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