used them for most recent bathroom projects (all finished just need the floor down)
We have some reservations... our summation would be it does seem you get what you pay for.. we have bought a cheaper range for the boys bathroom and a more expensive one for the ensuite... you can tell... it was easier to fit, everything about it is better.
didn't have great service, had to change toilet as the bowl wasn't watertight.,. bit of a problem there!!
they seemed very happy to help instore until we handed over the money then weren't eager to help with service questions.
the unit we ordered to go under the sink didn't have any screws or fittings.. when I called the store the chap didn't seem to think this was an issue - he had to check if it was supposed to come with screws FFS!!!!
Anyway in the end we called the manufacturer direct and they sent a pack directly to us whilst bathstore faffed trying to work out if we were supposed to have them in the first place.
We ordered the wrong towel rail for the sink.. yes our fault but as the person put the order into the computer it would have been good if they had noticed the rail was too small for the sink!
Things were delivered exactly as they stated at the correct time but they only ever have one person on the van so you have to have someone in strong enough to help them unload the lorry.
Sorry this has rambled on.. if you like any of their taps they are made by Crosswater and you will find them cheaper if you buy direct or through other plumbers merchants.
Their furniture is made by symphony you can also get that cheaper if you buy it from someone else...
Happy shopping!!