Desperately seeking an official valuation for my written off car.
It's a Renault Trafic 9 seat mini bus SL27dci 115. 34,000 miles on clock. 58 plate.
Six weeks ago I had a nasty car accident and my car was written off. The other driver admitted liability straight away but the insurance company is playing games.
Two years ago we bought our car for £12,000
Our insurance started by offering us just £5,700!
- We've provided them with evidence from Parker's Guide (which values the car at between £9,500 and £14,000).
- We sent them a list of comparable cars on the market (which they said weren't exact matches for ours - fair enough but then...)
- We found an exact match for ours (for sale at £14,000) they said they couldn't consider cars which are on the market because they're only an asking price.
- Now they're saying that they're only willing to consider valuations from Glass's Guide and CAP Guide which aren't available to the public (for our vehicle) but are used by car dealers throughout the country.
The insurance Ombudsman is clear that they have to pay what it would cost us to replace the vehicle with one "as near as possibly identical" which I think is about £10k. But you can't bring an Ombudsman complaint for eight weeks. They're about to take the courtesy car away which will leave us over Christmas (and possibly until Feb which is the point we can complain to the Ombudsman) with one car which we can't fit the whole family in.
So, if you're a car dealer or know one, could I possibly ask you to look up the value of my minibus? I'd be ever so grateful.
Thank you so much if you're able to help.