Lovefilm- lots of problems and lies?

[Garliccheesechips]

Sorry, I know this isn't an AIBU but I was wondering if anyone else had issues with Lovefilm.

So far, they are denying we entered a promotional code that promised one month free membership and free Amazon vouchers when we signed up. We absolutely did do this. I remember because the email with the voucher code came FROM Lovefilm!

One film on our list never arrived. We had to fill in a lost form for the Royal Mail and post it back, otherwise Lovefilm threatened to charge us for the disc.

I'm now canceling my membership and will have a look at what Netflix offers instead. They have to be better than Lovefilm. Awful service and no customer care it would seem.

I had Lovefilm but cancelled because so many of the discs were unplayable. Use apple TV now, much better service as no discs to scratch. However Lovefilm have kept collecting money and now say they will not let me cancel as they claim not to have received a disc. They are now asking for "proof of posting" which of course I do not have.

Any advice?

I hate the bastards. They're fine until something goes wrong, but if there's a problem or a billing issue they are patronising scrotes.

Oh,old thread.

Cancel your card, nlondon