So my son's school forgot to submit his A Level remark to the exam board despite reviewing his paper and agreeing he could improve his mark. The exam board will not remark it now. The Exam Officer called me to apologise after me chasing her for 3 weeks for a response and her sending me a copy of the paper with a few ticks on it to try and make me go away! Got another son still at the school (yr11). I am shocked and lost for words. What would you do?