I have recently made a booking for my DS for a club over the summer holidays. When booking, it didn't give an option to pay via my tax-free childcare account so I emailed them to ask how I do so.
Their response was that they don't accept tax-free childcare payments at that location but they do at others. I asked if it was possible to pay the other location and they sort the payment at their end. I've found with other providers that sometimes you pay to one fixed location and they match the booking to the correct site.
I have pasted below the response and just wanted to know if this was correct as I feel like I am being misled!
"I completely understand the confusion—especially as some providers may appear to accept tax-free childcare payments across all their venues. However, under current regulations, childcare vouchers and tax-free childcare payments can only legally be accepted at venues that are individually Ofsted registered.
Each venue must be registered in its own right, as the Ofsted registration is specific to the address and provision offered at that location. It’s not enough for a company to be registered once and apply that registration across multiple sites.
If other providers are accepting childcare vouchers or tax-free childcare at non-registered venues, unfortunately, they are doing so outside of the regulations, and this could result in issues for both the provider and parents should it ever be audited.
At , we are committed to operating transparently and within all regulatory guidelines, which is why ** is currently the only venue where we are able to accept these forms of payment."