Deliberately vague - the App with the castle logo developed in Ireland

[woodfortrees]

Hello

I am keeping this deliberately vague but if you know what i am talking about you might be able to help.

After a long and hard road and an awakening, thanks in part to MN, I am using this app to help get me to the next stage of trying to leave a relationship peppered with DV. I am having IT issues. I can't remember the password (to get on teh site) so although I can use the app and add details and info, I can't access it on my laptop. I have requested a new password and the site tells me it's sent a link, but I don't have anything - not in spam/junk etc. I know it's the right email address.

It would be a real setback to lose this info but there is nowhere on the site or app that offers any support. Has anyone had this and got it resolved? Thanks. And sorry to those of you who don't know what I'm on about. I have legitimate reasons for being vague.

Anyone?

No help as not from IE but bumping for you.

How long ago did you request the email? Is there an option to have it re-sent?

Can you search for a keyword that would be in the email and Search
in all folders?

3 days now. Tried both my email address accounts and have done a spotlight search using key words. Nothing.

I have about 20 things logged including various incidents, images and a couple of videos. It would really knock the wind out of my sails if I've lost it.

Tried every password I can think of

Do they have a contact us section on their website you can use?

No - that's why I posted. I understand that they are deliberately scaled back on their website, but there is no 'contact us' support or anything. Really frustrating. It's such a brilliant tool and so important.

Hi, I also use this app, so will keep it vague. If you google it you will be redirected to the developer page which has an email address. It might help?

Have no idea about the app, but is it possible the person in the relationship you are trying to leave has gotten access and changed the email in the app?

@KatharinaRosalie - no. Fortunately, not a possibility.
@longdays. Yes I've seen the developer page and did think this would be a last resort. Perhaps I'll try them, thank you. (And sorry you are having to use this app).

Hi @woodfortrees I have sent you a contact number number via pm

Can you Google "manage passwords" on Chrome?

If by any chance you saved the password, it should be stored there.

Hi OP, can I just flag to you that it took me less than 5 minutes to find the name of the app, associated press articles and the app itself.

I was doing that to see if I could find login help, etc., but of course, not everyone would be reading this with the same intention, potentially.