So I'm trying to switch over to collect and pay after a few (lot) missed payments. I thought a letter would have been sent out by now but I just had a phone call from a rather unfriendly lady who said I have to send bank statements to them to prove that I haven't been paid.
Apparently if I don't comply then it'll go against me (?) I wasn't rude or difficult, I just said I would send a statement showing the date the payment was supposed to go in and 5 days following but I was uncomfortable sending a whole statement, and I thought it was up to the paying parent to prove it had been paid.
Apparently I'm wrong, and a she kept talking about me "not complying"
I'm not being deliberately difficult and will send one if I have to, but I now feel like crap like I'm in the wrong for wanting a contribution to my dc, considering I've had £200 in 12 years! Anyone else been asked for this?