Has anyone used the land registry website to get hold of a title register?

[redclover79]

I've been on the website for my mum, paid up the money for the document and thought it would arrive in my inbox but it hasn't. I've been back to look at the site and I'm now wondering if it is a pdf file that you download directly or whether you receive it in the post? So confused!!

I had to send an email / fill in a form to report that I hadn't received mine and my mum's. Got a response pretty quickly along the lines of:

Thank you for your enquiry.

I have checked with WorldPay and although your card was authorised, no payment was actually taken for the attempted download for Xxxx Road.

However, you have been charged for the download of Xxxx Road, and this has been attached to this email, with our compliments.

If there is any third party software running on your PC/Mac, this may result in problems when downloading your PDF file. Software such as anti-pop-up, anti-virus and/or firewalls may be set up in such a way that they prevent your files from being downloaded. We recommend that you check the settings of any third party software programmes to ensure that they do not conflict with your download.

For further guidance please visit the FAQs at the "Solving Problems" link on our homepage.

Alternatively, if you are using the service in a work environment, there may be internal restrictions imposed by your IT department on your server or PC/Mac that will not allow you to download PDF files from the internet. In this instance we recommend you contact your IT department for further information.

If you use the service again but continue to have problems, please contact us again.

Please accept my apologies for any inconvenience caused.

Yours sincerely

thanks swampster, didn't realise it was a pdf file, did it all on my mum's pc in a rush to pickds1 up from school this afternoon! We've ended up downloading it again now