Had new wooden floor laid on Friday, Furniture delivered yesterday and a huge scratch

[KatieDD]

Would you complain or is it one of those things ?
2 of them delivered a dresser in two pieces so really not that heavy and they dragged it across my floor leaving a big scratch.
Not the end of the world but just my luck

how annoying

I would complain.

defo complain.

I'd complain, they shoudl have used some kind of flooring protector.
They will have insurance and shoudl claim off this and reimburse you. What a PITA.

I had this with JOHN oops Lewis a few years ago - delivered new fridge and left scrapes all along living room from hallway - very annoyed. Called up to complain and see what they would do - send around a chap to have a look and ended up with cheque for £200. scratches still there - we never bothered resanding though

He's coming around for a look on Friday, I guess I should phone the man who put the floor down and ask what he'd charge to repair it ?

Yes I would do that, good idea.