What to do about bad standard of work

[honeyandbutterontoast]

For the last couple of days I have been having a sash window restored. I’m so disappointed in the way it now looks (not quite finished) and not sure what to do at this point. I have pointed out a few issues but got nowhere with that and honestly feel a bit anxious to make more fuss as a single woman.

Can anybody give some advice as to how I can get a resolution to this.

Difficult to say without pictures or an understanding of the issues.

What are the issues and what has been done and what is left to do?

Sorry, I tried to attach a photo but it won’t work! Will try again.

the paintwork is just awful. Lumpy, bits of sawdust/dirt in the paint so none of it is smooth. It is an old window so I’m not expecting perfection but none of the filled bits have been smoothed to blend in. And a lot of drip marks.

No idea how it is structurally as it’s not properly in place yet.

So the issue is the painter not the joiner.

Were you happy when the joiner finished? Didn’t they do what they said they would?

It sounds like the painter expected the joiner to do the prep. Was this discussed?

It’s the same person. He just restores dash windows.

*sash!

That’s odd, I’ve never had a sash repair specialist paint as well.

When you say you aren’t sure about them structurally yet, I’d also expect them fully inside before prep and painting.

can you talk me through what he has done in order and what he was engaged to do.

He removed the window, replaced cords, weights etc, removed any rotten wood around frame, filled, etc then added. Then same with the window, re-puttyed glass where necessary. Then repainted.

I haven’t seen inside frame, window isn’t properly fixed in yet, it needs draught excluding etc.

I need to check invoice but that’s basically it, we talked it all through before he started.

I’m not sure why it was entirely removed, unless big cut and splice work required then no need to take the frame out completely.

I would also expect it to be painted once fully installed.

it needs stripping right down and should be even before priming and painting. The draught seals should be in and NO foam fill.

can you take and share photos?

The visible filler and lumpy paintwork would bother me too. Surely getting a smooth finish is a fairly big part of restoring windows