Is this normal?

[PBizzle]

I've just had new carpet fitted - never gone through the process before. The fitter left in a rush as his day had overrun and so I only saw after he left that there was a fair bit of damage to the skirting board.

Ts&C's mentioned minor scuffs or marks, which is fully expect. Am I being unreasonable to think that this goes beyond that? It's more damage than I would have expected, but I don't want to be unreasonable and am fully open to being wrong!

Pictures attached but may take a minute to be approved.

I’ve had carpets fitted many times and that’s much worse than any scuffs / damage I’ve experienced, so I would say definitely not normal

That’s not normal. How on earth did they manage to damage the skirting board?

Looks like he's tried to take the skirting board off ?

If I were to take a guess, I'd say he was using a knee kicker or some other tool to tuck the carpet under the skirting board and it's forced the board away from the wall.

Thanks so much everyone, it's reassuring to know I'm not being unreasonable to follow up with them.

I think you're probably right, Tootsiroll. He did mention that he was behind schedule and it had been tricky, it's just a bit of a shame he wasn't straightforward about the damage. Hopefully easy enough to get sorted 🤞🏻

Did you get the fitter as part of the carpet purchase? If so, contact the company you purchased the carpet from and let them know about the damage straight away. If the fitter was employed independently and you have paid him for the work then little chance of getting him back. We had damage to our newly varnished hardwood skirting boards from the fitter. We contacted the company straight away advising of the damage and sending photographs. They paid for the full redecoration of the skirting boards as having purchased several carpets from them over the years, no damage had ever been caused.

. . . probably why he rushed off.