Letting Agent

[TheAmusedQuail]

My old flat (premarriage) is let out. Long-term tenant. Tenant found by the agent. Rent collected by the agent. Flat managed by the agent.

The agent has had some noise complaints and has asked me to deal with it! I've never met the tenant and haven't been in the flat since I moved out.

Surely this is what I pay the agent for?

I agree, agents job

Yes, as a former letting agent, this is for them to deal with.

Of course that is their job. I can't believe they suggested otherwise.

I thought so too. Right. Pistols at dawn!

Thank you

Another noise complaint incoming.......

😀

I had noise complaints about a tenant. The agents dealt with it.

Talking as an experienced landlord - this is the agents job - this is what you pay them to do.

They should be dealing with this. Not you.

letting agents in Walton-on-Thames deal with this sort of thing from the agent side every day. I've worked in lettings around Addlestone for many years, and on a fully managed agreement, noise complaints and neighbour disputes are absolutely the agent's job - that buffer between you and the day-to-day is what the management fee buys. Check your terms of business to confirm which service level you're paying for (let-only, rent collection or full management), as these do drift over time. Then put it to them in writing and ask for their formal complaints procedure - that tends to focus minds. If nothing changes, vote with your feet. A good agent should deal with the tenant, the neighbours and the council so you don't have to.