question for a friend.no heating and no hot water.what are theyre rights?

[cheesesarnie]

the house they rent has had no hot water and no heating for over a week.they have 4 children in the house including a 4 month old baby.landlord keeps fobbing them off with 'were waiting for a part',and apparently being very rude.is theyre anything they can do?what are theyre rights?

speak to council housing dept or Shelter. Do they rent through an agent or direct ?

direct to private landlord

Ring Shelter re: timeframe for repair but this outlines responsibilities.