No electricity meter - OVO energy

[desperatelyseekingelectricity]

OVO energy failed to install my electricity meter today so now I have no electricity and my house is freezing. Does anyone know the law on this? Do they have to connect me within a certain time frame. I am upgrading my supply and UKPN disconnected my old meter today as planned. OVO just didn't turn up despite many calls to check the appointment was booked. I am really worried about the freezing temperatures.

Check the terms and condition of your contract with Ovo.
www.ofgem.gov.uk/information-consumers/energy-advice-households/getting-gas-or-electricity-connection
there is this on ofgem which may apply in your situation. But you could contact them and ask regarding your specific situation, as to what rules apply.

Thank you. I will check my contract.

Apparently I'm responsible for having the right meter. Crazy!

Argh! That’s wrong on so many levels! Kind of assumes we are all qualified electricians - so not helpful.

Can you contact ofgem and see if they can help?

I’m so sorry. It took Ovo over 6 months to instal my meter. (A temporary building meter thankfully so I’m not on site). I had 2 failed appointments and each time the next appointment was 6/8 weeks ahead so I really hope you have better luck. They are often a nightmare to get hold of too. I hope your experience will be better than mine.

I really have to thank OVO. I now have an electricity meter. Amazing service today!!

Fabulous news!! Well done ovo.