If anyone is thinking of using Countrywide plc for their mortgage DON'T!!!
Bairstow eves estate agent use them and they are absolutely hopeless, we started the process of getting our mortgage through them back in March and we STILL don't have the paperwork through to confirm the offer, they have told me twice we have the mortgage and twice it has been "oh no you haven't" its like a bloody pantomine!!!
Stay clear..be warned lol, wish someone had warned me tbh.