Lettings Agents Complaint

[Kamma89]

Does anyone know who the official body is that oversees lettings agents. Is it the property ombudsmen for lettings?

Thanks

It’s ARLA, Association of Residential Letting Agents

I don't think there is an overall body but if they claim affiliation to ARLA or NAEA you can complain to them.

Info here www.which.co.uk/consumer-rights/advice/how-to-complain-about-your-property-agent

Property ombudsman, once you’ve been through the agency’s complaints process (or you’ve tried to and they’ve not come back within a certain time frame)

ARLA is their regulatory body, but the property ombudsman is the redress scheme (or at least used to be)

But the agent does have to be a member

It is the property ombudsman. They have a webpage. www.tpos.co.uk

The property ombudsman or NALS?
L

Thanks for all the replies. It does look like TPO for redress if direct complaint not handled sufficiently in this particular agents case.