Hi. First time here. Applied for mortgage on 16th November - the underwriters asked for loads of extra paperwork, which we supplied immediately. Then we went on holiday for 2 weeks (previously booked months ago). I arranged for the valuer to carry out the valuation with a neighbour of mine. Santander took £375 from my account on 8th December and the valuation was done on 14th December while we were away. When can we expect a formal offer? We are putting down a deposit of 72% of the purchase price, so it the big scheme of things, it is quite a small mortgage. We are using a Mortgage Broker. Can Santander refuse to gove us a mortgage? Not sure how the valuation bit fits in - surely they would not do the valuation if the underwriters had turned us down? Very stressed out here - any advice would be greatly appreciated.