Vinyl Flooring - is this normal??

[facepalming]

Had vinyl flooring installed a few weeks ago..It starting lifting so the installers came back to repair. This is how the lifTed bit's look after repair.

There are lots of patches like this.

Also the damage to our newly decorated woodwork can be seen in the picture from where he took a lighter to the panel to try to get it to flatten.

He's been paid already, and been out to do a repair so I think I will have a real fight now to get our money back but I have to right?

I think that looks terrible. Is it sheet vinyl or vinyl tiles? What is under the vinyl?

Normally hardboard or marine ply is screwed to the subfloor to give a level surface and stop the impression of floorboards coming through the vinyl over time. If it's a solid floor, any uneven areas should have been levelled beforehand.

The damage to the paintwork doesn't look like much to me.

They are panels - straps laid to look like laminate.

The guys took up the existing laminate before laying the vinyl and so far as I can tell they laid directly then to the concrete floor with some adhesive.

not much damage to the paintwork but I. finding more and more issues with floor.

the fitter has claimed this is all normal and no one would do it better...

Well I wouldn't be happy. The thing with that kind of luxury vinyl tile is that good fitting is key. Was the fitter self-employed or the boss of the firm supplying and fitting? If not then I'd be complaining to the head honcho. If yes, then I'd contact them again - preferably in writing, email is fine - detailing the issues, attaching photos and requesting that the problems are properly rectified to your satisfaction.

If you get no joy, report them to Trading Standards and consider a small claim to recover your costs of getting someone else in to sort it out. If you have legal cover with your home insurance, you may be able to use that to help get things sorted out.

I find asking, 'would you be happy with that in your house?' can shame them into action.

We didn't get LV as our fitters told us they had to pour stuff on the concrete to make it as smooth and level as possible and that if it wasn't perfect it wouldn't lie.

Thanks woofudge im really greatful for the input.

He's a one man band. I've detailed the concerns we have to him and we have agreed as a starting point to get a 3rd party quote to fix / replace. At this stage he is saying he is not against paying for it to be fixed or refunding If that cost exceeds what we paid him.

He doesn't want a bad review, and we are trying to be reasonable with him.

He also fitted carpet upstairs which we had no issues with but this flooring is awful