So we had a mortgage in principal with Natwest, put in an offer on a house. Went to see Natwest once offer was accepted, went through all of their afordability checks - they said it was all fine, we have enough income to pass the affordability checks so went ahead with the credit check and application. It came back accepted. We paid the money for a house survey there and then.
Today I get a call from the estate agents to tell me the survey has been cancelled and did I know why. I didnt.
Call Natwest, our mortgage person is on annual leave so went through to the main centre, They told me it's declined by underwriters but can't tell me why. Simply that someone will be in touch over the next couple of days.
I am furious that we only know due to the estate agents calling but also that I'm expected to sit and wait for someone to call me and I have no idea if we can appeal, if they simply need more information and right now it's risking our sale because of course the estate agents know!
Has anyone had any experience of a mortgage being declined by underwriters and it later being accepted?
I have a mortgage broker coming over tonight, but could 2 mortgage application/credit checks cause us issues with our credit score?