Induction hob help!

[TiredMummy2015]

I just used our new induction job for the first time and appear to have damaged it.

I was attempting to make custard but didn't appreciate how fast the job would heat up. The custard ended up burnt on the bottom of the pan and now there's a mark on the hob where the pan was.

I have tried cleaning it off but it won't shift. Husband is adamant its burnt on food but none of the custard came out of the pan so it can't be.

Any ideas or is the glass ruined?

I use Waitrose ceramic hob cleaner and it seems to perform magic !! Maybe try that ? Or one of those eraser sponge thingumys . Just DONT scrape it with a knife or anything !!! Fingers crossed for you ! Nb. If you think of your induction hob like its gas when you cook,you won't go too far wrong . ( there's no slow start or residual heat at end like electric hob )

The glass is unlikely do be damaged. Mine sometimes gets marks that seem a bit like stubborn grease marks. A dry tea towel rubbed hard on them seems to shift them.

Thanks! Hob brite and a Lakeland plastic scraper sorted it out.

Hello
I'm wondering why my induction hob will not allow me to have all 4 hobs on. Sometimes only one. I am trying to boil potatoes and make a shepherds pie mix and I am only allowed one pan on. It is very annoying!
Is there a fault with the machine or am I missing something?

Thank you.

Hello - regarding marks on induction hobs - you cannot burn anything onto an induction hob as the glass doesnt get hot enough - it transfers the heat straight into the food which is why it so quick - but you can get pan marks which come off easy with a proper hob cleaner like hob-bright or bar keepers friend - also clean the base of your pans to prevent marks again

Some induction hobs are lower rated so you can plug them into a 13 amp supply without needing a seperate cooker point (normally called plug and play) - but that means you can only use so much power at once - so one ring at full power or a few rings at low power - this info is usually in the spec sheet

Thank you.
I called bosch and we have made and appointment for a technician to com3 and look at it. Fingers crossed.