We had our lower ground floor damp-proofed 4 years ago with a 30 year guarantee, and now there are patches coming through again. The company charges £150 to send a surveyor to inspect the problem, which is only refundable if they accept responsibility! Has anyone had this situation; what did you do? We weren't impressed with them at the time - they drilled through a pipe and tried to deny there was a leak! - and I feel they'll be very likely to say the damp is a new problem. I don't want to throw away the money but if I don't get them back in it kind of makes the guarantee worthless.