What questions do I need to ask a removal company in order to quote?

[kanecarter]

Is it easy to avoid bad removals experience by asking the right questions to ensure they are not only registered but professional, courteous and thorough.

I'm not sure as we're yet to move, but the removals company we're going to use made an impression by sending a very professional person to actually have a look at how much stuff we have, so they could give an accurate quote. They've been very easy to get in touch with, seem flexible to a point, and have been very upfront about what is included and what isn't at what price, about their insurance, and terms and conditions. They'll cost us a little more than some of the others might, but I can't be sure, as the other companies (smaller and more local) haven't really even answered our enquiries!

Of course, they could turn out to be crap...