I have lived in this property for a year, the development and fixtures are aboout 5 years old. Three weeks ago the oven stopped working (in fact it turned itself on while we were in the kitchen, and couldn't be turned off - so we turned off the mains power and the next time we went to it, it wouldn't do anything).
I called the landlord immediately and he assured me that he would send someone round the next day - would call be back with a time. I have called him nearly every day since, and apart from him deciding that it's not repairable after about a week of me calling - which I think was just because he didn't want to go to the bother of sending anyone out - nothing has happened. For a week he has been assuring me that he has 'ordered' a new one and that it will arrive 'in a day or two' - keeps promising to call me back with a day and time (I will need to be in for delivery) but never does. I am at my wits' end, and even stayed in all day Saturday because he said he would pop round and give me the paperwork for the delivery, but didn't.
I don't actually believe he's even actually ordered it, I have also asked him to email the confirmation of the order and delivery but hasn't. And once we have it, I don't trust that he'll send someone round to install it either.
What can I do? DP suggested that we do it ourselves and then bill them for the cost of repairs, but worried they won't pay. Also a bit worried about withholding rent since the contract stipulates the property has to be inhabitable before reduction of rent it considered.