Has anyone used Matthew James removals?

[deedar]

Has anyone used Matthew James removals for moving/storage? Am considering using them to move us, but as all our stuff will be going into storage for a few months I'd really like some personal recommendations before using them. The other option is Pickfords, but have been reading terrible reviews online.
We're based in SW London, so if anyone has any recommendations of great movers I'd love to hear them...

Don't know about Matthew James, but we always use Adams Removals (the last time was 4 years ago so you might want to check recent reviews) - they're in North London but presume they cover south too. Adam is lovely.

I used Matthew James and it was a terrible experience in December 2017.

I chose Matthew James because they looked like a good company but I was so wrong. They quoted £4,600 for a 3 bedroom house to Spain. They could only bring half the stuff but didn't tell me until I had travelled to Spain and my husband had also left so there was nothing we could do. The people who were going to rent my house dropped out because they couldn't move in. When we received the delivery it was labelled very badly so we had to open everything to find anything all at once. They had snapped off my dressing table legs and labelled it snapped off legs!! We received our dining table legs solid oak but they 'lost' our dining table top and after waiting 3 months they are now saying they never picked it up and that we must still have it! I am now reporting them for theft. They have left me waiting for this pathetic verdict since the 16th December. I am still left with half my furniture in England and have to pay someone else to pick it up. I would strongly advise anyone not to touch them with a barge pole. They are appalling.

Terrible.

Well...i see i am not alone....All my stuff was packed and stored in the UK by another company which I trust and have used on numerous occasion.
After having my goods stored for 1 year, Matthew James picked up the items and delivered them to my new home in Spain....well i say delivered. All my kitchen items/boxes were missing, some canvas pictures missing (yet more expensive pictures delivered!) and clearly a few other boxes were missing with various items....

I told the person that delivered: ' Is that it?' but i did not have a full count of the boxes so could not argue....

Anyway, once unpacking started that is when it became clear boxes were missing. I complained to MJ...and i get the same reply ' all items were delivered'.....

What a terrible company and i will never ever use them.
I suggest you take a pass on them unless you want to purchase most of your items again!

and check this website..

www.trustpilot.com/review/matthewjamesremovals.com

I haven’t used them but had a quote from them and wasn’t impressed, price was ok but lots of heavy sales pitch and scaremongering about other movers. Not to mention that they turned up 1hr late for the quote appointment.

We used Cavendish & country who were good (although still have all the delicate stuff in storage so can’t vouch for their packing of that yet!).

Ah just saw it’s an old thread!

Imagine you have moved by now OP, possibly more than once

Terrible. Salesman advised that our shipment would leave UK on 29th June. Shipment did not leave UK until 27th July. When queried, salesman began quoting small print, advising that all times are approximate. Management ignored repeated requests for updates and could not confirm a shipping date. I made 4 separate requests for the Managing Director to call me which he never did, making several excuses each time. Customer service advised in writing that he was "unavailable" as he "heads up a multi-million pound business." The cost of this move was £5835. They will tell you what you want to hear to secure a sale. Quick to take the money and no interest in the customer once they have it. The company will put more effort in attempting to remove your Trustpilot review (by reporting it for various reasons) than resolving any issues. However, I feel sorry for the lady whose full-time job at Matthew James is to attempt to have reviews removed / defend the actions of this amateur organisation. All correspondence is available to anyone who wishes to contact me. I would be interested to see just how many reviews the company has removed to date. Avoid.

Matthew James will take your money, not communicate after, left my goods in the kitchen, said it is in your house, not our problem now, Chris was very unhelpful, rude and arrogant. I can show you the email he sent me proving this. Said we are sorry was put in your kitchen, we are not in your area in the forseable future. We will not be returning, your problem now basically.

Do not use this company. Not only are they rude but will verbally insult you and call you derogatory names if you say something they don't like and accuse you of crimes you've not committed. This happened to me and I've got it recorded on video. Despite polite requests from neighbours they disturb the peace and quiet of those around and don't give a care to anyone but themselves. Their boss Mat is just as bad. Awful human beings!!!