Anyone know what's going on at boden with these codes?

[electra]

I used the XTHB code a few times the other day (spend £30, get £10 off). I have shopped there for years and always use this code (or one like it) - usually a few times.

However, in the last few days I've heard on the FB site that customer services seem to be disallowing the code in some cases and sending snotty emails. It seems random though. I started panicking then! As in the past the site always encourages you to keep using the code.

I haven't received a ticking off yet but it seems unfair that Boden are not treating all of their customers the same. I'm surprised tbh - always counted them as one of a few retailers where you can depend on customer service.

They have always got arsey over this ocde being used a lot - I have used it a lot in the past too, but never ever togther. It seems a lot of people were using it over and over again immediately.

It was mentioned last year that Boden should put a stop to it being able to be used over and over if they don't want people to use it again. It is perfectly plausible to do - many sites the codes will only work the once, so part of me, within reason, think they want you to use it - well to order anyway! I have probably over the course of the year (in the past) used it about 4 times. Not used it at all on this cat though.

Though to add- I do think some people were taking the michael a little!

Well I think it's wrong for them to get annoyed with some people but not others. And if it is possible to use it multiple times why shouldn't we? Especially when we were getting a message which stated 'spend another £30 to get £10 off' when we'd checked out.

Well I did use it in succession - last year I used it 6 times at once, had no problem.

Don't think I'll be doing it again though!

There is "only to be used once" on the ticker that pops up now.

I used it several times but didn't have an e-mail,I was a bit oblivious as it kept popping up.

To be frank I wouldn't have bought anything without it, too expensive.

I wouldn't worry.

I have used this and similar codes repeatedly in the past with no problems at all.

They do have a note in the terms that says that it is for personal orders only and that Boden will cancel any orders that look to be for resell. So if you were ordering several of the same thing they will probably cancel. Fair play to this I reckon! If they cancel it I would suggest calling their customer services who I have always found to be very helpful and explain you are having problems with the promotional code on their website and can you please order on the phone.

"Though to add- I do think some people were taking the michael a little!"

I tried using it repeatedly three times and had the order cancelled . Fair enough, it was worth a try.

It only lets you use it once now

Sorry everyone that was me using the code a trillion times, thing is everytime i placed an order it told me to spend another £30 to get £10 off so i did. That was a couple of weeks ago. Have just placed another order using the xthb code and it worked - did say it could only be used the once though so i placed another order using dp card and details and it was accepted.

I wonder if the orders will go through, will they realise same address but different names?

Boden should just stop issuing these codes and lower the prices, i have never been emailed any codes from boden, have always searched the net for one, all customers should ben treated the same. Although today they did email me a £5 off voucher.