how quick are complaints against staff dealt with?

[haveanothercreamcake]

first time on here, so please be kind
has anyone ever made a complaint against dinner time staff of them being a bit rough with their children?
If so, how quickly was it resolved?
I made a complaint this morning and by 3.30 the safeguarding children team had sent a letter and as far as school was concerned it was business as usual.
During the day, the member of staff complained about, was moved to a seperate playground.
Is it usually that quick?
Sorry, should have said, the dinner time staff admitted it happened, but it was seen as not malicious.

bump

yes

but depends on the seriousness of the complaint

It wasnt serious at all, really. but the child involved got very upset by it.

It wasn't serious so they acted immediately for more serious complaints there would have to be investigations which take time v normal

thank you