Hi, I'm new here but I'm hopping someone will have some advice on the problem I'm having!
Here goes... I moved house to a different borough than I was in before so I applied for my 7 year old daughter to change schools. I put the mid term application in in July this year.
I was expecting a bit of a wait for a place as not only are the schools really good in the area but the council was in charge of admissions and it was the start of the summer holidays.
I chased the application up a couple of times and was told that, as I had thought, I would have to wait until the schools had opened up again as the council would have to contact them all to find out how many spaces there were available. So I asked if I should send my daughter back to her old school as they believed it would be a couple of weeks for a decision to be reached. I didn't want her not in school but at the same time it wasn't ideal as her old school is 3 miles away and 2 bus journeys. But I thought 'oh well, it'll only be for a couple of weeks'
Anyway, after 2 weeks, still no news so I phoned them. They said they are still trying to determine where there are spaces but because I live in the borough that I would get a school in the borough. I asked them the process if there were no spaces in the schools I had put down as my preference and they said 'If there are no spaces in those schools you will be put on their waiting lists but we would let you know where there are any spaces in any of the boroughs schools and offer you one.'
I received a letter about their 'decision' today. It says...
"I am sorry it is not possible to offer [your daughter] a place at any of the schools which you listed on your application form.......I not that [your daughter] already has a school place and as such I can confirm that we will take no further action to identify an alternative school."
It goes on to say that IF i want my daughters name down on any waiting lists that I need to write to them.
So basically they looked at the 2 preferred schools I had written down, saw that there were no spaces and then washed their hands of me!! They didn't give me any list of schools that had a space in the year I require, like they said they would. And because I followed their advice of keeping my child in a far away school they are now using this as an excuse for not giving me a place!!!!
I phoned them to complain but I only get a contact centre and not the department that i need. They sort of filter the calls and get people from the department you need to call you back (which can take up to 3 days!) But I was put through to some high up education woman at the council who said she would get back to me but she didn't!!
Does anyone know what I should do next? What is the best way to complain and fight against this? I can't keep taking her to her current school. It's costing us a fortune in traveling costs!
By the way, sorry for going on for so long but thanks for reading!! :)