Hello. I currently use a childcare voucher scheme set up via a nationally recognised company and my place of work. As those of you who already perhaps participate in the schemes, it takes a sum of money per month from my wages prior to tax/NI being deducted, hence making the childcare slightly cheaper. The funds are then paid to the nursery from there in vouchers or directly to their account through a form of e-banking. (Terminology not quite exact, but trying to keep it simple).
The situation I have discovered is this. I've had to change childcare establishments. The new place doesn't run the scheme and isn't making any progress into setting it up. (After all, I suppose there isn't any additional benefit to them, as it is still the same amount of money that they get - unless some know to the contrary).
Having had a couple of month's worth of funds already in the childcare scheme account, if I can't get the new place to set up the scheme, my 'money' is stuck in the scheme. Apparently refunds aren't allowed. And I have been told to contact HR.
Has anyone experienced this and IF it gets to stalemate, what should I do?