Bambino Direct - has anyone bought from them?

[hallett]

I'm interested in one of the package deals that they have on buggies at the mo, and just wondered if anyone had bought from them recently

good/bad experiences?

BAMBINO DIRECT DO NOT SHOP WITH THIS COMPANY
Have had the most appauling experience with this company and only wish I had read these reviews before ordering. Bought a buggy and the brake broke after 2 months experienced painfuly rude customer service and still almost a month after returning it have had no updates on the 'repair' and have been refused a refund.
Will be contacting trading standards, watchdog and the manufacturer of the buggy and will seriously consider the small claims court if this continues much longer. Cannot emphasise this enough DO NOT SHOP WITH BAMBINO DIRECT

The worst customer experience I have ever had the mid fortune of receiving. I ordered the tutti bambini 7 piece barcelona nursery set on the 03/07/13. I received an email confirmation of my order the same day stating a delivery date of the 19/07/13 and payment was taken from my account. On the 08/07/13 after taking a days annual leave to reciept the delivery on the 19/07/13, I called bambino direct to request a time of delivery. Only to be advised that the set was no longer due on the 19/07/13 and that a customer service representative would call me back with a delivery date. I called on the 08/07/13 and 09/07/13 as I had not received the promised call back only o be advised that the delivery date was now mid August and that it was not possible to provide me with a definite delivery date and if I wanted one it was suggested that I call tutti bambini direct. I had stated that my contract was not with the manufacturer direct but with bamino direct and that payment had been taken. I also advised that as my baby is due within the next few weeks that I was unable to wait until mid August. The customer service representative that I had spoken to - Asif. Had advised that there was nothing he or the bambino direct could do to help and when I questioned what support was avaliable to me as a customer he responded by saying that it wasn't his fault and again that I should contact the manufacturer directly. I was left feeling extremely upset and saddened by this complete lack of compassion or customer service. I was advised by Asif that there was no senior management to speak with and was passed through l several differing departments including the sales team with no avail. Asif also commented when I asked if this was the standard level of service that bamino direct aim to deliver for their customers he responded in an extremely negative manner stating that "it was my choice" to make a complaint. I will be ensuring that I make every new or existing parent that I know of this terrible customer service and lack of professionalism shown by bambino direct and have already posted on several mainstream forums warning others of this. I have since emailed to cancel my order as I am not willing to deal with such a company.
I work within retail myself and I am shocked and oustanded at the complete lack of customer satisfaction and willingness to ensure customers are provided with not only the goods that they have ordered but also paid for. I have also contacted trading standards and have logged a complaint.
Mrs Towers

Just thought I would put this out there -

I ordered from them on Monday. Two carrycots, we're expecting twins and even though I had read some of this link they were the cheapest around by £50 each. As I had spent over £100 I got next day delivery for £2.95 so paid that and they turned up the next day. Was sent a tracking number and everything.

Admittedly I was a bit worried about it but thought as I have another 15-18 weeks I'd chance it and I'm pleased I did.

I can't comment on the customer service though as I had no need to contact them.

Item arrived 2months after they took my money, not even an email to tell me they were out of stock (that's what really annoyed me.) Never will they have my business again !!!