I handed in a completed form at Boots on 20 May. I phoned them twice in the meantime, but they said I need to keep waiting. Last week I emailed them to see where it is and they said it must have got lost in the post and they have ordered a new pack which will take another 4-6 weeks! I emailed them back to say that was unacceptable and my baby is due next week and that if that was the case I will have then waited 3 and a half months for the change bag! They replied to say sorry but the pack is sent by an outside company which they have no control over.
Anyone else experienced something similar? Poor isn't it!