Hi,
We have raised a Petition online for the Review and reform of the school complaints system.
Give your backing here:
petition.parliament.uk/petitions/593006
Having been through few complaints recently I believe the system is not impartial or independent, and is limited. The system can allow side-stepping the heart of the complaints, by steering reviews to look at Policy, Procedure and Process.
The Government should commission a review to inform reform of the process, to prevent reviews being biased to best outcomes for a school, and not looking at the heart of complaints & children, just policy.
I believe DofE only looks at policy compliance too and have been through that complaint process too, and a new truly independent body (not the school or their Board of Govs) should investigate from Stage 2 onward, with all investigators under an obligation to consider the actual complaints, not just Policy and what would ensure the best outcomes for Children.