Hope you don't mind, I posted this in AIBU and then realised that this topic might have lots of people that would have some good information...
original post:
Trying to think of ways to help a friend that's been stuck in her flat for the last two weeks because the lift has broken. And because she needs a wheelchair she can't just walk down the stairs like everyone else can, thanks to EDS (a genetic tissue disorder affecting her joints and internal organs).
A lift man's been to fix it but doesn't have the right software and doesn't seem to be making any attempt to get it. And whilst friends have stepped in to help get the dc (aged 7) to and from school and Tesco etc can deliver groceries, it's going to be a major problem if there's a fire.
To add insult to injury, she was told on friday afternoon that the lift was fixed but when one of her dc went to test it - it still wasn't working and when she rang the PM company to say that it hadn't been fixed, the office had switched on its answerphone and wasn't open again until this morning.
She's written a great press release to try to see if local press articles might raise some pressure to get it fixed soon, but I thought I'd see if anyone on MN had any other ideas that might be able to speed up the repairs!
We're based in Milton Keynes if that makes a difference.
(and sorry, I know technically this isn't so much of an AIBU more an 'Is the repair company and property management company BU?')