Recently attempted to go on holiday with dp, ds1&2 (who are 1&2!) and sd 1&2 (9&11). When we got to the airport and checked in it was manic as the belts taking the luggage were not working. However, just as we checked in they started working. When we went to go through security we only had 5 passports, not the 6 that we had handed over at checkin. Disaster! We went back from the gate to the checkin desk to be told we MUST have lost it on the walk to the gate. DP is very anal about paperwork so I know this could not have happened. After standing around for 2 hours (yes, Ds1&2 were crying, very stressful!) we eventually left to go home and resolved to go to London to get the missing passport replaced. Just as we were leaving the airline phoned and said that an engineer had found our passport down the belt, that the checkin girl must have dropped it. Not really that much good as we had now missed our flight and there were no others going to where we were going for that week. We were told to pay an extra £275 for flights to a different island that then take a ferry across. What with taxi transfer, ferry costs it ended us costing about an ectra £700, costing us 2 days of our holiday and taking 12.5 hours to get there with 4 children. At no time did a rep come and see us, we had no help at the 1st airport with transfers to the port etc.
Now to the really annoying bit..... We get home and the airline say they will not compensate as it is the responsibility of our insurance, the insurance company say as it was the airlines fault we are not covered and the holiday company are not interested either!
Any suggestions? I would like to write to the MD or CEO of each company but can't find out who they are, even on companies house website. Its thompson, Brittania and AXIA.