I’m hoping you might have some advice because the Passport Office has been no help at all.
I applied online for my daughter’s first passport and was told to send two birth certificates, hers and her dad’s. I sent both together in the same envelope by recorded delivery and later got an email confirming they’d received the documents.
A few days after that, I got another email saying they need evidence of my daughter’s nationality. We’re all British, so I was confused because that should be clear from her birth certificate. When I called them, they said they’d only received one document and that it was her dad’s birth certificate, even though I definitely sent both together.
I explained this to them and said I don’t understand how only one could be received when they were in the same envelope. I was told an examiner would be in touch “at any moment”.
It’s now been a week and I’ve still heard nothing. I’ve called again and there’s still no update, just the same response that I’m waiting for an examiner to contact me.
We’re due to go away at the beginning of February, and I applied in the first week of January, so I’m starting to worry. I just don’t know what’s going on or what else I can do