I just installed the Bolt app before Christmas (have been usinh Uber for years but over December the wait time were quite long). I ordered a Bolt from South Ken to South London with my husband and daughter. Finally the Uber my husband had requested arrived first so I cancelled the Bolt in good time. Cancellation showed up on my app but later a charge for the completed ride plus a wait fee was charged to my credit card. When I disputed the charge I was told that their records show that the trip happened and so they would not reimburse me. I am furious because I did not make that trip with Bolt! I did it with Uber. Did the driver drive the whole way with a car with no passengers so that he could charge the ride?? And if so, how did he do it, given that I had already cancelled the ride?? This is outrageous...