Started a new thread for this, as the original "getting it off my chest" one is sooo long.
I lost my purse last week - completely my own fault, but necessitated cancelling all cards and ordering new ones. I have 2 accounts with my bank, both come with a "multifunction card". Yesterday I received my "e-banking" passcodes - 2 identical pieces of paper, with different numbers on them, but no way to tell which goes with which account. Today I received both cards, both pin numbers and the second part of the e-banking codes. Again, there was no way to tell which PIN goes with which card, and which code goes with which account.
I called to bank to ask a) how do I tell which is which, and b)why did my pin numbers arrive in the same post as my cards?
The response to a) was "it's a problem when you've got 2 accounts and you order a card on each" No solution was offered. I pressed the lady a little further, and she said "you'll just have to try one number with one card, and if that's the wrong one, then you know it's the other" Obvious, I know, but surely they must be able to think of an easier (less time-consuming)way round this. And surely she should offer a solution, rather than just agreeing it's a problem.
In answer to point b) she said "we don't send cards and PINs out at the same time." As though I was just making it up for fun. I reiterated that they had all arrived together, and she just repeated, "We send pin numbers out 3 days after ordering and cards out after 5 days".
When I again said that I wasn't happy about this, she said in a completely insincere way "well, I will make a note for you". Like that's going to make a difference!
Maybe it's just me, but it really gets up my nose when people who are meant to be giving customer service act as if they couldn't give a s**t. Been there, done that job, and I had enough pride in myself to try and offer the best service to everyone.
I think I'm getting old.
Sorry to go on, reading this back, it all sounds a bit petty, but it bugged me (enough to swear when I came off the phone).