Trying to Mutual exchange, not a very helpful council though!

[kid]

I applied for a mutual exchange just over 3 weeks ago and was told that it takes up to 42 days to go through. After 3 weeks, I hadn't heard anything so I phoned the exchange officer dealing with my application. After 2 days worth of phone calls, they now tell me they have lost my whole file so to them there is no record of me or my flat (!) After I made a few more phonecalls, I have located my file with their legal sector so they are now closing my application because they can't complete within 42 days. When they receive the file back, I can then re-apply so they can complete it within 42 days. Surely this is not acceptable? Why did they leave it 3 weeks before realising my file was missing and why leave it to me to find it? I have made a complaint to the director of the council and also the manager of the exchange officer. My exchange partner wants to move ASAP and I really think we are going to loose out on this one.

If your exchange partner only wants to exchange with you surely there is no problem-it is their fault kick up a fuss thats always worth a try-good luck!

I am sorry, it can take up to 42 days to meet the deadline on both parties, that's with all repairs, electrical tests, and inspector reviewing it, etc. with my officer I had was nice kept in touch checked I was on task, and now after had all done was waiting for other side and by then over the deadline, and the other party just handed the keys in and didn't inform didn't want do it. I was gutted because I was all set to move, packed and ready, had to upset the kids in which they were looking forward. my officer was sorry for me n said keep trying but unfortunately they don't have a list.
good luck n fingers crossed for u.

How long after inspector has done both properties do you hear back