Kiddicare have lost my buggy - fellow mums what do I do?

[mumtomonkey20]

Hi all,
I am hoping someone can offer some advice. I sent my Uppababy GLuxe back to Kiddicare as the brake cable snapped after less than a year & was told on 18/02 they had sent it to Uppababy to be fixed. They sent me a revolting dirty Uppababy Vista as a loan pushchair that with a 2.5 year old was completely impractical, so I returned it. After chasing them & getting no call backs or being lied to someone at Kiddicare finally admitted yesterday they've lost my buggy. Now I am left hitting head against brick wall, I can't get through to anyone who doesn't spout prepared rubbish at me & they are taking polietly put a very relaxed approach to having lost my buggy. Has anyone had any dealings with them or got any suggestions as to what I should do.
Thanks
X

Demand a full refund, or a voucher for an equivalent replacement-whichever is higher.

This is currently happening to me! Kiddicare admitted it to name after initially lying!! They tried to fob me initially off with vouchers or a reduced refund (due to usage!) but after admitting is was lost and not irrepable as they initially said I am waiting for a refund! Still out of pocket though as price of pushchair has gone up!

Full refund and buy a mclaren.