my pushchair is broken... kiddicare NOT being very helpful

[starlover]

i can't find any info about my rights if a product breaks.
I have looked up the sale of goods act which specifie what i am entitled to if they sold me faulty goods... but can't find anything on what happens if it breaks after purchase...

i keep e-mailing kiddicare and getting no reply. then they say that i haven't mailed them etc etc etc
i paid a lot of money for my pushchair and can't really be without it... but they seem to be digging their heels.
they say they guarantee products for 6 months after purchase which will be beginning of feb, so i THINK that they are trying to drag it out until the 6 months is up...

what can i do????

that's good to hear. just stay in bed all day... it's good for the kids to learn how to take care of themselves

i just sat about in my jamas and had naps, on my own again now as nannyk went on saturday.

Just wondered if anyone else is still having problems with Kiddicare , Peterborough. It seems they have a bit of history. I bought a travel folding buggy from them for our holiday which simply does not fold. You can only contact them by phone as otherwise you have to pay for return (even for faulty item), this costs you 10p per minute. They constantly put you on hold and are extremely rude. Wait for this... I was told that unless I could fold up the buggy their courier would not pick it up so I could not return it. If they found it wasn't faulty I would be liable for full charges! Agent tried to put me through to service department to show me how to "snap the buggy" so that it could be picked up. Told them that, no, this was a faulty item, even if they could show me how to fold it after pushing, pulling and puffing this was not acceptable for a travel buggy where you wanted speed.
Have bought quite a lot of stuff from them but won't be doing anymore. Also they seem to have removed my post from their community board - there only appears to be positive stuff about them on it. mmmmm!!!