Hi - I am sending a parcel of gifts to my sister and er family, planning to use DHL as it's cheaper than parcelforce by far, however I have noticed this
Personal effects consignments shipped with DHL may be subject to a charge for customs clearance processing of AU$165 payable at destination.
I've never had to pay charges when sending parcels before, if I include a list of items saying they are Christmas gifts will I still have to pay this?